HELPDESK - TECHNICAL SUPPORT

Manage the IT department. Gather information on hardware and licenses. Control your budget and training program. Receive and handle support requests.

• SLA rules support
• Organization of databases on:
  • employees
  • service technicians
  • hardware and software vendors
• Track your ticket history
• Build a knowledge base on the basis of historical reports
• Gather knowledge about hardware and software
• Informations about owned licenses
• Budget organization for hardware / software / training
• Automation of time-consuming procedures:
  • Prompts to extend or update the license
  • Work reports for given period
  • Notifications about incoming requests (email / SMS)